Many times, when a post x-ray is performed, a doctor wishes to do a comparison report, only to find that an error message is listed by PostureRay explaining they are two separate patients. Frustrated, staff often calls for support.
It is a simple user error creating two separate accounts. This video demonstrates how to combine patients in PostureRay where the staff accidentally created two separate accounts for the same patient under the same name.
Many times, doctors choose to network their own systems, then blame PostureRay when they can not connect to the server. The error you may see will be as follows: This following video will discuss how to resolve this error. This is a Windows Networking error and NOT a PostureRay error.…
This is how to create a followup xray exam on an already existing patient. Please note, if you are performing a followup "Stress X-Ray" on the same day as other like x-ray exams, you must create a new exam for each x-ray that way they can be compared as they…
If you are having difficulties uploading directly from your PostureScreen iPad or iPhone app to your PostureRay system, please review these following things: First and foremost, do you have it turned on? Please go into settings, and make sure this toggle is turned on as shown below: If this is…
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