How Can We Help?
Cloud Backup (formerly known as SyncScreen), RemoteScreen and Backup
Cloud Backup Subscription Service (formerly known as SyncScreen Cloud)
- Multi iOS Device Backup (iPhones, iPads, iPods) and Sharing/Manual Synchronization
of Client Data (all devices need to be in same iOS and same app version) - Cloud Services (formerly known as SyncScreen) are automatic uploading to cloud, however, it is a “manual” download process for data on other devices. It is very important to note this is NOT real time client/patient data syncing between multiple devices. Rather it is a backup service which allows sharing of client/patient data, backing up data, and allows for ability of clients to upload their assessments through RemoteScreen app.
- Free Client/Patient App, RemoteScreen for offsite Virtual Spinal Screenings, Virtual Body Composition, and Virtual SquatScreens when you have Cloud Backup Services Subscription and Unlimited Use Subscription. LEARN MORE
- Manually Merge databases on different iOS devices into one account (not automatic)
- Save precious device space by offloading clients (especially those with movement screening videos) to the secure cloud.
- Back up to HIPAA Compliant Cloud (if you are a healthcare facility, if you require a BAA signed by our company please email us at Support@PostureScreen.com)
- Our Cloud Backup Services does NOT limit you to only your Apple ID, other people you wish to share your clients with that reside in your organization can also share the cloud
- Administrator has ability to remote wipe data on any device or account in cloud
- This does not replace iCloud device backup. It is advised you also always use iCloud device backup and set iCloud to backup your device(s) daily. https://support.apple.com/en-us/HT203977
- NOTE: Data is stored on servers in the USA through Amazon Web Services. If your country has a provision that you can not store your data on servers starting in USA, please do not use these services. https://www.postureanalysis.com/knowledge-base/hipaa-gdpr-regulations/
Video link: https://youtu.be/KKP2VodfVec
SIGN UP INFORMATION
Sign up for Cloud Backup now and get first 30 days for free. All cloud storage access is unlocked as soon as you subscribe and register! You will not be charged until the end of the 30 day free trial is over. You must cancel this automatic renewal otherwise your subscription will be billed. Once billing period is started it can only be cancelled by contacting Apple customer service. Your membership might renew if you don’t turn off Automatic Renewal more than 24 hours before your renewal date. You can manage your subscriptions and renewal at any time in the iTunes Store under the Subscriptions section. https://support.apple.com/en-us/HT202039
PRICING PLANS:
| PLAN | Monthly | Yearly |
| SILVER (25GB of storage) | $9.99USD / Month | $99.99USD / Year |
| GOLD (500GB of Storage) | $19.99USD / Month | $199.99USD / Year |
| PLATINUM (4TB of Cloud Storage) | $49.99USD / Month | $499.99USD / Year |
How to sign up video link: https://youtu.be/zHWstS6BTpg
Cloud Backup Setup – Creating your Administrator account
Video Link: https://youtu.be/_9cit9QAI2g
Adding additional users to your Cloud Backup Account:
Video link: https://youtu.be/gNhgkI2GI5w
Cloud Downloading and Uploading Clients
In this tutorial we review the basics of the new update starting in version 11.4 of PostureScreen for iOS. With this new update, anytime you edit or update a client, add a client, or add an assessment to a client, they will automatically be queued for upload, making backup an automatic process.
Please note that the first time you upgrade your app to 11.4, you will see many if not all of your clients “Queued for Upload” and this is normal and expected. This doesn’t mean they are not in the cloud, it means the app is updating new parts of the update to that client for the update. Depending on your client list, the size of those files, and your internet speed, this make take a few minutes to even a few days to accomplish. The great news is that you simply continue using your app like normal.
Once the client list has uploaded to the cloud, the normal everyday function is simplified removing the need to always ‘remember’ to upload your client to the cloud backup services after adding to their assessments or editing an assessment. In the below tutorial we will provide an in-depth look into the process.
Video Tutorial: https://youtu.be/E5XKUCoqm74
If you are using version 11.2 of PostureScreen or older, your backup process is completely manual process. If so, please follow the steps on this tutorial regarding manual uploading and backing up clients https://www.postureanalysis.com/knowledge-base/syncscreen-uploading-downloading-clients/
Note: When you use PostureScreen, SquatScreen, or LeanScreen apps with Cloud Backup Services across multiple devices, please make sure they are all on the same app version. If they are not, older versions of the application may not be able to see client data that was generated on newer versions of the application. Our Cloud Backup Services does NOT merge client data automatically if they simply have the same name, this too must be a manual process to ensure two people with the same name are not accidentally merged. This does not replace iCloud device backup. It is advised you also always use iCloud device backup and set iCloud to backup your device(s) daily. https://support.apple.com/en-us/HT203977
How to Re-Login to Cloud Backup Services
Video link: https://youtu.be/0MErelEquFo
How to delete exams to make space on device, video link: https://youtu.be/szo4sKdXyG8
REMOTE WIPE Erase a Database
As an Administrator account in the Cloud backup Services, you can remote wipe and effectively erase a former employee’s app database who has left your facility if they were using their own device, so the database for your facility is no longer accessible. This is also valuable if the iPad or iPhone has been lost or stolen
Video link: https://youtu.be/mYxEN7jM2E4