Important PostureRay Service Notice:

July 7, 2025

This is an important reminder that Microsoft will officially end support for Windows 10 on October 14, 2025. After this date, systems running Windows 10 will no longer receive security updates, and continuing to use them in a healthcare setting may result in HIPAA Non-Compliance.

🔗 Learn more:
Microsoft: Windows 10 Support Ends October 14, 2025

Also note you may purchase additional support from Microsoft and stay on Windows 10: https://learn.microsoft.com/en-us/windows/whats-new/extended-security-updates

Additionally, please note the following regarding your use of PostureRay on Windows 10 systems:

• Our technical support team will not be able to troubleshoot issues on Windows 10 machines after the end of support for this version of Windows, if you are not supported under Microsoft Windows Extended plan, which is a paid service to Microsoft to make sure you are obtaining the latest updates.
• If PostureRay fails or encounters errors on a Windows 10 system, you will be required to migrate your PostureRay software to a Windows 11-compatible machine to continue receiving support.
• Please be aware operating a Windows 10 system in a healthcare environment may result in HIPAA Non-Compliance if not enrolled in Microsoft Extended Support Plans as outlined on their website..

Backup Notice for Non-Support Clients:
If you plan to upgrade from Windows 10 to Windows 11 without assistance from our support team for the PostureRay assistance, it is essential that your IT professional manually backs up your PostureRay data beforehand. Please follow the backup instructions outlined in our documentation prior to initiating any system upgrades: https://www.postureanalysis.com/knowledge-base/postureray-backup-steps/ 

We strongly recommend enrolling in a PostureRay Technical Support Plan before performing any system upgrades which will allow our team to perform an offline backup of your critical patient data on our secure cloud servers. While on a support plan, our team will not only assist with your PostureRay migration to the latest version but will also maintain a secure online backup of your PostureRay database during your active coverage.

🔗 PostureRay Technical Support Plan Options: https://www.postureanalysis.com/knowledge-base/postureray-annual-technical-support-plans/

Please plan accordingly now to avoid compliance risks and service disruptions.

🔐 Legacy PostureRay Versions Will Stop Working – SSL Changes Coming

Starting March 15, 2026, older versions of PostureRay will no longer be able to validate licenses due to industry-wide SSL certificate changes. These versions were coded under older standards and will cease to function unless updated.

IMPORTANT: If your version is listed below, a software upgrade is required. Please treat this notice with urgency—failure to upgrade may result in your current PostureRay software becoming permanently incompatible and nonfunctional.

• V24d42 or earlier
• V25d50 or earlier
• V26a44 or earlier

To view the PostureRay version number, launch the software. The version information is displayed on the bottom left of the initial startup screen, before you log in.

Why this is happening:
SSL standards are changing to improve security, including shorter certificate lifespans. Older versions of PostureRay are incompatible with these new standards.

🔗 Learn more about the SSL changes:
https://www.ssl.com/article/preparing-for-47-day-ssl-tls-certificates

🔗 Upgrade through a Support Plan:
https://www.postureanalysis.com/knowledge-base/postureray-annual-technical-support-plans/

If you have any questions contact us at support@postureray.com