PostureCo Support Login Issue – LogMeIn

Troubleshooting LogMeIn Rescue for Posture Ray Support

Video Tutorial Link: https://www.youtube.com/watch?v=BgsTy0aLN_0

Introduction to the Issue

• Dr. Joe introduces the tutorial regarding issues with LogMeIn Rescue.
• LogMeIn Rescue is a third-party service used for technical support.
• The service is owned by GoToMyPC, a well-known company in remote assistance.

Identifying the Problem

• Users are experiencing problems when trying to connect to support via the Posture Ray support icon.
• Instead of connecting, multiple windows open and do not close.

Clarification on Responsibility

• Dr. Joe clarifies that the issue is not caused by their team.
• They have contacted LogMeIn’s technical support but have not received a solution.

Workaround Solution

Uninstalling LogMeIn Rescue

• Steps to uninstall LogMeIn Rescue:
  • Go to Windows Settings.
  • Navigate to Apps.
  • Find and select ‘PostureO Support’.
  • Click ‘Uninstall’ and confirm the action.

Accessing Support via Website

• After uninstalling, users can access support through the website:
  • Open a web browser and go to the PostureRay website.
  • Click on ‘Help and Support’.
  • Select ‘PostureRay Support Login’.

Logging into Support

• Fill in the required information:
  • Your name
  • Your chiropractic office
  • Your PostureRay version
• Click ‘Begin Session’ and follow the prompts.

Conclusion

• Dr. Joe apologizes for the inconvenience caused by the LogMeIn issue.
• He mentions that the problem started recently and may be related to a Windows update.