How to Enable Two-Factor Authentication (2FA) for your PostureRay Virtual View Box

Video Tutorial: https://youtu.be/sNeN0oMY5fI

1. Why two-factor authentication is required

• Two-factor authentication (2FA) is mandatory for the online Viewbox account.
• It protects your data the same way banking apps protect sensitive information.
• 2FA adds a second verification step beyond your password.
• Even if someone gets or guesses your password, they still cannot access the account without the second factor.

2. Open your account settings 0:53

• Log in to your Viewbox account.
• Click your account name at the top of the screen.
• Go to User Logins.

3. Turn on 2FA 1:09

• In the User Logins area, click Add to FA.
• Follow the on-screen directions to enable two-factor authentication.
• Confirm that you want to turn it on.
• Be aware that enabling 2FA will immediately log you out, and you will need to sign back in.

4. Use an authenticator app 1:43

• The recommended method is an authenticator app such as:
  • Authy
  • Google Authenticator
• These apps scan a QR code and generate time-based codes.
• App-based 2FA is preferred over text messages because SMS can be spoofed or SIM-swapped.
• Make sure you have backups and access to any additional devices you use for authentication.

5. Scan the QR code and save the account 2:55

• After logging back in, you will see a QR code and setup instructions.
• Open your authenticator app and choose Scan QR code.
• Point your camera at the QR code shown in Viewbox.
• The app will create a new entry for the account.
• Save the entry in the authenticator app.

6. Enter the verification code to finish setup 3:26

• Look at the 6-digit code generated by your authenticator app.
• Enter that code into Viewbox before it expires.
• The code changes quickly, so you only have a short window to submit it.
• Click Enable Two Factor to complete setup.
• Once accepted, 2FA is turned on and your account is protected.

7. Log in with 2FA going forward 4:06

• After 2FA is enabled, every future login will require the code from your authenticator app.
• Enter your username/password as usual.
• Then open the authenticator app and type in the current code.
• Once entered correctly, you will be signed in.

8. Get help if needed 4:27

• For additional questions, contact PostureScreen support.
• The tutorial does not cover general 2FA setup in depth because many external guides already exist.
• If you need help with the Viewbox-specific steps, support can assist.